Effective: 20 August 2026
Our commitment
NeoGenesis respects your privacy and aims to handle personal information transparently and responsibly. This policy explains our general information-handling practices for this website and enquiries made to us.
Information we may collect
We may collect your name, business name, contact details, project information, correspondence and other information you choose to provide. Please do not send health information or other sensitive information through the general enquiry pathway unless we specifically request it and explain why it is needed.
How we collect information
We collect information directly from you when you email, telephone or otherwise communicate with us. The website enquiry tool prepares an email in your own email application; the website does not itself store the fields you enter.
Why we use it
We use information to respond to enquiries, assess potential projects, provide requested information, manage business relationships, improve our services, maintain records and meet legal or regulatory obligations. If you do not provide the information requested, we may be unable to respond fully or assess your project.
Disclosure and service providers
We may disclose information to personnel and service providers who support our communications, technology, professional advice and business operations, and where required or authorised by law. We do not sell personal information.
Overseas handling
Some technology or service providers may process or store information outside Australia. The countries involved can change with the providers used. Contact us if you require current information about likely overseas handling relevant to your enquiry.
Security and retention
We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained only for as long as reasonably required for business, legal and regulatory purposes, then securely deleted or de-identified where appropriate.
Access and correction
You may ask to access or correct personal information we hold about you. Contact us using the details below. We may need to verify your identity and may decline a request where permitted by law, explaining the reason where required.
Questions and complaints
Contact us first so we can investigate and respond. If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner.
Contact
info@neogenesisrx.com.au
+61 2 9668 8558
11/260 Captain Cook Drive, Kurnell NSW 2231, Australia
Updates
We may update this policy when our practices, services or legal obligations change. The effective date above identifies the current version.